IIFL Home Loan

Smart Solutions

At IIFL Home Finance, through our SMART solutions, we are committed to making Affordable Housing a living reality.

Our Digital Capabilities across the Value Chain

Onboarding

Digital platform for paperless client onboarding
Analytical tools for application screening
Fintech integration for minimal physical documentation E-Sign, eNACH, eMandate

Underwriting

Digital integration with credit bureaus
Fintech collaboration for real-time validation and bank statement analysis
AI and Machine Learning tools to foster quick and accurate underwriting

Operations

E-Disbursement of loan
CRM integration for seamless customer servicing
Chatbot IVR WhatsApp messages for self-resolution of enquiries

Collections

End-to-end digital collection process
Integrated CRM dialler with advanced in-built logic to interact with defaulter strategically
Route optimization for collection personnel

Some Digital Initiatives in 2021-22

Dedicated Website

Launched a dedicated website for the potential and existing IIFL Home Finance customers with visitor analytical tools and up to nine regional language support for the ease of customers

Hyperlocal Web Pages

Listed all branches on Google My Business (GMB), enabling the customers to search and locate their local branch, apply for a loan, or raise a complaint or service-related request

Developing Brand Image

Leveraging Brand Watch - a social media listening tool to understand the sentiments of our existing and target audience to monitor brand image and develop custom communication campaigns

Customer Privacy

At IIFL Home Finance, we have deployed cutting edge technology to keep up with the need for customer privacy and data security. To limit the risks posed by cyber security, we place a premium on having the proper technology, systems, policies, procedures, and personnel in place. We seek consent before utilizing customer information and take adequate steps to safeguard it.